The ESC and Drewry contacted several hundred of shippers and forwarders from all over the world in March 2017 and asked them how satisfied they were with the services provided by ocean carriers. According to the survey, the service provided by container shipping lines is rated as poor to average and has deteriorated in the past year. The three areas of service or price in which shippers and forwarders were the most dissatisfied with were “carrier financial stability”, “quality of customer service” and “reliability of booking/cargo shipped as booked”. More…
